In 2010, we conducted our first Group-wide engagement survey. We achieved an outstanding participation rate of 90% and a significantly improved engagement score. This score reflected a high level of confidence in senior leaders, clarity of strategic direction and an open and constructive work climate....
In 2010, we conducted our first Group-wide engagement survey. We achieved an outstanding participation rate of 90% and a significantly improved engagement score. This score reflected a high level of confidence in senior leaders, clarity of strategic direction and an open and constructive work climate. Employees also identified areas for further improvement, including career development and opportunity support, availability of IT tools and performance recognition.
Senior leaders are responsible for and committed to increasing our engagement scores. Managers are evaluating their engagement scores and working with employees in ‘Results-to-Action teams’ to improve engagement within their teams.
At a Group level we also focused on workspaces, collaboration and knowledge management, employee careers and work-life integration.